Help & Transaction Guide

HOTEL'S LAVINA TOURISM TECHNOLOGY CONSULTING SERVICES LTD

📍 Address: Office 12, Initial Business Centre, Wilson Business Park, Manchester, United Kingdom M40 8WN
📧 Email: sales@lavinahotelokurcalar.com
📞 Phone: +44 7441 904353

At HOTEL'S LAVINA TOURISM TECHNOLOGY CONSULTING SERVICES LTD, we strive to provide you with the best service possible. This guide explains in detail how to perform frequently used operations on our website. Please follow the steps below to easily complete your transactions.

1. Creating an Account

• Click the “Register” button located at the top right corner of the homepage.

• Fill out the registration form by entering your full name, email address, and password.

• Click the “Sign Up” button.

• Activate your account by clicking the verification link sent to your email.

• If you already have an account, you can access it via the “Login” option.

2. Selecting Products / Services and Adding to Cart

• Browse the homepage or categories section to select the product or service you want.

• Review the product details carefully.

• Click the “Add to Cart” button.

• Check your selections by clicking the Cart icon at the top right corner.

3. Completing Your Order (Payment Process)

• On the cart page, click the “Complete Purchase” button.

• Enter your billing and delivery information.

• Select a suitable payment method (bank transfer, credit card, etc.).

• Click “Confirm Order” to finalize the transaction.

• You will receive a confirmation email once your order is successfully placed.

4. Tracking Your Order

• Log in to your account.

• Navigate to “My Account > My Orders”.

• Click on your order number to check the status of your product.

• If shipping information is available, a tracking number will be displayed.

5. Return / Cancellation Request

• You must submit a return request within 7 business days for any product you wish to return.

• Go to My Account > My Orders > Details > “Return Request” button.

• Fill out the request form to initiate the return process.

• Our customer service team will get back to you as soon as possible.

6. Frequently Asked Questions (FAQ)

Q: Why was my order not approved?
A: This may be due to incomplete payment, system errors, or stock issues. Please contact us for assistance.

Q: I forgot my password. What should I do?
A: Use the “Forgot Password” link on the login page to reset your password.

Q: How can I cancel my order?
A: You can cancel your order using the “Cancel Order” button if the product has not yet been shipped.

Support & Contact

If you experience any problems or need assistance, please contact us:

HOTEL'S LAVINA TOURISM TECHNOLOGY CONSULTING SERVICES LTD
📍 Office 12, Initial Business Centre, Wilson Business Park, Manchester, UK M40 8WN
📧 Email: sales@lavinahotelokurcalar.com
📞 Phone: +44 7441 904353

We are here to provide you with better service. Feel free to reach out whenever you need help!